Q :  Is electronic data (CAD) on the part required for the design?
A :  CAD data on the part is preferred and is very helpful. The 2-D format should be .DWG (AutoCAD), .DXF, .STP(STEP) or native CATIA format for 3D format.

Q :  Once I place an order requiring engineering what type of information will be required?
A :  If you have any type of design standards this information will be required before our design process begins. This should include but is not limited to:

• Drawing title block (paper).
• Design standards.
• CAD standards.
• Standard components preferred suppliers (mechanical/electrical).
• Design references.

Q :  Once the design order is placed what type of feedback can I have?
A :  All designs are submitted to the customer for concept review before the design is completed or manufacturing begins. We usually reserve one week in our schedule for customer approval. During this time changes can be made within the scope of the order. If required you can meet directly with the designer(s) involved in your project.

Q :  What type of part (component) information is required for a gauge design?
A :  If the gauge is for final inspection then a dimensioned part print is required. Many times our equipment is used for in-process inspection. If this is the case then process sheets will be required showing all stock conditions. Having an actual part to use as a design reference is always helpful.

Q :  When the gauge is completed and shipped what type of documentation can I expect?
A :  A complete assembly bill of material, detail drawings will be supplied on a C.D. done to your standards.

Q :  Can I fill a request for quote (RFQ) in your website?
A :  Yes. You will need to register to have access to it and be able to upload drawings or other documents for your request. Click the following link Request for Quote to get started.

Q :  I already have gauge design; does Intra provide “build only” of equipment?
A :  Yes. Please provide us with the most recent set of drawings of the equipment you would like us to build, fill out a request for quote with any new requirements or modifications and submit it to the estimating department to be reviewed. A sales person will contact you to follow up your request.

Q :  When sending a request for quote (RFQ), what other documents do I need to send with the RFQ?
A :  Our estimators require a filled RFQ plus sketches, drawings and/or references to existing jobs, Intra or Air Gage Job numbers if available. The more detailed information you send, the faster we will be able to process your request.

Q :  Where should I send quote requests and purchase orders?
A :  Send your requests for quotes and purchase orders to the estimating department.

Q :  Who is the sales person or representative assigned to my company?
A :  If you have received a quote from Intra, the sales person or representative name is printed at the front page of the quote. If you cannot find it please contact the sales department.

Q :  Does Intra provide international service?
A :  Yes. The service department as part of the Global Services Network provides, 24 hours / 7 days a week, all year long the technical support that you need when it matters the most. If you need assistance take a look at our Contact Us information web page for telephone numbers and email address contact information.

Q :  I need service, what kind of information should I supply to Intra?
A :  If the equipment to be serviced was built by Intra or Air Gage we will need its Job Number, or any other reference that identifies it, to be able to locate in our system the most recent designs and related equipment information. Gather also a brief description of the problem and its likely origin and also if it is a mechanical or computer related problem. Please submit all this information to the service department and we will contact you within 24 hours to follow up on your request.

Q :  When will the products I purchased from Intra be shipped?
A :  Contact your sales person, he or she will be able to provide you with the estimated or actual date of shipment.